Compare
HelpFalcon vs Front
A full ticketing system instead of a shared inbox — forms, fields, SLA policies, triggers, a help centre and a Zendesk-compatible API — with no seat caps and no copilot add-on.
Front Professional
$65
per agent / month, billed annually, as of 2026-11-09
HelpFalcon Pro
$27
per agent / month, billed annually, AI copilot included
58% lower list price per agent
List prices, USD, per agent per month, billed annually. Front checked 2026-11-09. front.com/pricing
What a team of 20 pays
List prices on annual billing, in USD and excluding tax. Front checked 2026-11-09.
| Vendor and plan | Per agent / month | Per year |
|---|---|---|
| Front Professional | $65 | $15,600 |
| HelpFalcon Pro | $27 | $6,480 |
You keep $9,120 a year
As of 2026-11-09, check front.com/pricing for current prices. USD, excluding tax. Full plan details.
At a glance
| Topic | Front | HelpFalcon |
|---|---|---|
| Pricing model | Per seat, per month, with seat caps per plan | Per agent, per month; light agents free |
| Free plan | No (14-day trial of Professional, no card) | Yes, 1 agent |
| Seat limits | Starter up to 10 seats, Professional up to 50 | No seat caps on any paid plan |
| AI copilot | Copilot add-on, $20 per seat / month on Starter and Professional, included in Enterprise | Included in every paid plan (fair use) |
| AI agent | Autopilot, outcome-based: $0.39 per handoff, $0.89 per resolution | $0.50 per resolution |
| Zendesk-compatible API | No | Yes, /zd/api/v2 |
Front information from the vendor's public website, checked on 2026-11-09: front.com/pricing. Check there for current details.
Feature by feature
Every row is something a support team buys on. HelpFalcon answers the same way on every comparison page, so the pages cannot contradict each other; the Front column describes what the vendor documents publicly.
| Feature | Front | HelpFalcon |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Partial A shared inbox with tags and custom fields rather than a ticket model with forms, custom statuses and SLA policies. | Yes Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Partial Inboxes, tags and rules rather than views with live counts and bulk macros. | Yes Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Partial Message templates and rules. We could not confirm a play-mode queue. | Yes Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Yes Discussions and comments beside the customer thread: one of Front’s strengths. | Yes Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Partial Several shared inboxes with their own addresses; brand separation is inbox-shaped. | Yes Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Yes The best email-client feel in this comparison for teams moving off shared Gmail or Outlook. | Yes Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Yes A chat widget for your site. | Yes Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Yes WhatsApp, SMS, Facebook and Instagram channels. | Yes WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Partial Calls through telephony integrations. We could not confirm a built-in browser phone with a menu and recordings. | Yes Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Partial Agent apps for iOS and Android. We could not confirm a messenger SDK for your own app. | Partial The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Yes Rules with conditions and actions, and a rule builder. | Yes Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Partial SLA rules on conversations. We could not confirm the full policy model with business hours and holidays. | Yes The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Yes Load balancing and assignment rules. | Yes Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Not confirmed We could not confirm a sandbox or rule simulation. | Yes A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Add-on Copilot add-on, $20 per seat / month on Starter and Professional, included in Enterprise. | Yes Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Add-on Autopilot, priced by outcome: $0.39 for a handoff and $0.89 for a resolution, charged once per conversation at the highest outcome reached. | Yes Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Partial AI tagging and summaries. We could not confirm intent and sentiment as fields that rules can use. | Yes Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Yes A knowledge base with search. | Yes On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Partial A knowledge base on your own domain. We could not confirm one per brand. | Yes help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Not confirmed We could not confirm per-article translations. | Yes Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Not confirmed We could not confirm a request portal with My requests or community forums. | Yes Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Yes Analytics on conversations, teams and SLAs. | Yes A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Partial Fixed analytics and exports rather than a report builder with your own metrics. | Yes Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Yes Customer satisfaction surveys. | Yes CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Partial Through the API or a connector. | Yes Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Yes A documented REST API. | Yes An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | No Scripts written for Zendesk have to be rewritten. | Yes Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Yes An app platform with plugins in the sidebar. | Yes Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Yes A solid app directory, strongest around email and CRM: ahead of us here. | Partial We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Yes SAML single sign-on, with provisioning on the higher plans. | Yes Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Yes Two-factor sign-in, and an audit log on the higher plans. | Yes TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Yes GDPR tooling and a DPA. | Yes Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Yes A SOC 2 report is published: ahead of us here. | No Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Not confirmed We could not confirm an EU hosting option on the pages we read. | Yes Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Not confirmed Not stated on the pages we read. | No EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Front | Not applicable Front is the system you are moving from. | Yes Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Front | Partial A company-admin token reads shared inboxes, teammates, contacts, templates and conversations. Private inboxes and rules are not available through the API. | Yes A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Not applicable The parallel run happens on the HelpFalcon side. | Yes Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | No No free plan; a 14-day trial of Professional without a card. | Yes One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Yes 14 days of Professional, no card. | Yes 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Partial Starter is capped at 10 seats and Professional at 50, so growth forces a plan change. | Yes Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Not confirmed We could not confirm a published uptime SLA on the pages we read. | Yes Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Not confirmed Migration help is not described in the plans we read. | Yes Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Front information from the vendor's public website, checked on 2026-11-09: front.com/pricing. “Not confirmed” means we could not find a clear statement on the vendor’s public pages when we read them on 2026-11-09, not that the feature is missing. If something here is wrong or out of date, tell us and we will correct it.
Why teams switch from Front
Front is a shared inbox built around email, with collaboration on top. HelpFalcon is a full ticketing system like Zendesk: forms, fields, SLAs, triggers, a help centre and a Zendesk-compatible API, at a lower price per agent.
Seat caps decide your plan for you
Front caps Starter at 10 seats and Professional at 50, so hiring moves you up a tier. HelpFalcon has no seat caps on any paid plan: the plan is about features, not headcount.
A ticket model, not a tidy inbox
Conditional ticket forms, custom fields and statuses, SLA policies with business hours and holidays, group SLAs, approvals and skills-based routing. Front is excellent at shared email; this is the layer above it.
A help centre that belongs to the same product
Articles per brand in as many languages as you support, on your own domain, with request forms, My requests, community forums and AI answers in search, from the Free plan up.
The copilot is not an add-on
Front prices Copilot at $20 per seat a month on Starter and Professional. Ours is in every paid plan under a fair-use allowance, and the autonomous agent is $0.50 per automated resolution.
Lower per seat, too
Professional lists at $65 per seat a month on annual billing ($85 monthly). HelpFalcon Pro is $27: $6,480 a year for 20 agents against $15,600.
What you keep when you move
The Front importer is built in. It only reads your old account; it never changes anything there.
Comes over automatically
- Shared inboxes as groups and teammates as agents
- Contacts
- Message templates as macros
- Conversations with their messages and internal comments
Rebuild by hand
- Front rules, rebuilt as triggers: they are not available through the Front API
Private inboxes are not shared through the Front API and cannot be imported. A conversation that sits in several inboxes is imported once. You need an API token created by a company admin.
Where Front is strong
Front may be the better fit if these matter most to you. A fair comparison says this too:
- An email-client feel that teams moving from shared Gmail or Outlook inboxes pick up quickly.
- Strong internal collaboration on shared messages.
Front list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Starterup to 10 seats | $25 | $35 |
| Professionalup to 50 seats | $65 | $85 |
| Enterpriseannual billing only | $105 | - |
As of 2026-11-09, check front.com/pricing for current prices. USD, excluding tax.
- Front’s pricing page shows annual prices by default; the monthly figures above are the ones behind its own billing toggle, and Enterprise is sold on annual billing only.
- Front charges Autopilot per outcome, at $0.39 for a handoff and $0.89 for a resolution. Only the resolution tier is the same unit as our per-resolution price.
HelpFalcon list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | annual only |
Per agent per month, USD, excluding tax. Full plan details.
Questions about moving from Front
Will the team miss Front’s collaboration?
Front’s discussions and comments on a shared message are genuinely good. HelpFalcon covers the same ground with internal notes, @mentions, collision detection and side conversations to other teams by email, Slack or Microsoft Teams, inside a ticket model.
What comes over from Front?
Shared inboxes as groups, teammates as agents, contacts, message templates as macros, and conversations with their messages and internal comments. A conversation in several inboxes is imported once.
What does not come over?
Private inboxes, because Front does not share them through its API, and rules, which are not available through the API either and have to be rebuilt as triggers. The dry-run report shows exactly what the import found.
How do the AI prices compare?
Front prices Copilot at $20 per seat a month on Starter and Professional, and Autopilot by outcome: $0.39 when it hands a conversation to your team and $0.89 when it resolves one itself. Our copilot is in the plan, and the AI agent is $0.50 per automated resolution, with no charge for a hand-off.
What is Front still better at?
The email-client feel for teams moving off shared Gmail or Outlook, collaboration on a shared message, a strong app directory around email and CRM, and a published SOC 2 report. We also could not confirm an EU hosting option for Front, which may matter to you in either direction.
Bring your whole Zendesk history. Keep your way of working.
Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.
Zendesk is a trademark of Zendesk, Inc. Front is a trademark of its owner. HelpFalcon is not affiliated with, endorsed or sponsored by Zendesk, Inc. or any other vendor named here. Product names are used only to describe compatibility and to compare publicly available information.