Comparar
HelpFalcon vs Intercom
O Intercom prioriza o messenger, com o agente de IA Fin no centro. O HelpFalcon prioriza os tickets, como o Zendesk, com e-mail, central de ajuda e mensagens em pé de igualdade, e um copiloto de IA incluído no preço do plano.
Esta página foi traduzida automaticamente e ainda não foi revisada por um falante nativo. Em caso de dúvida, vale a versão em inglês. Ler em inglês
Intercom Advanced
$85
por agente / mês, cobrança anual, em 2026-11-09
HelpFalcon Pro
$27
por agente / mês, cobrança anual, copiloto de IA incluído
Preço de tabela 68 % mais baixo por agente
Preços de tabela em USD por agente e mês, faturação anual. Intercom verificado em 2026-11-09. intercom.com/pricing
Quanto paga uma equipe de 20 agentes
Preços de tabela com cobrança anual, em dólares americanos e sem impostos. Intercom verificado em 2026-11-09.
| Fornecedor e plano | Por agente / mês | Por ano |
|---|---|---|
| Intercom Advanced | $85 | $20,400 |
| HelpFalcon Pro | $27 | $6,480 |
Você fica com $13,920 por ano
Em 2026-11-09, consulte intercom.com/pricing para os preços atuais. Em USD, sem impostos. Detalhes completos dos planos.
Em resumo
| Tema | Intercom | HelpFalcon |
|---|---|---|
| Modelo de preços | Por licença e por mês, mais IA por resultado | Por agente e por mês; agentes light gratuitos |
| Agente de IA | Fin, a partir de $0.99 por resultado; $9.99 por qualificação, $1.99 por resultado de voz | $0.50 por resolução |
| Copiloto de IA | Complemento Copilot, $29 por agente / mês com cobrança anual, $35 com cobrança mensal | Incluído em todos os planos pagos (uso justo) |
| Hospedagem de dados na UE | Planos anuais Advanced e Expert | UE por padrão em todos os planos |
| API compatível com o Zendesk | Não | Sim, /zd/api/v2 |
| Teste | 14 dias | 14 dias do Pro, sem cartão |
Informações sobre Intercom retiradas do site público do fornecedor, verificadas em 2026-11-09: intercom.com/pricing, fin.ai/pricing, Intercom help: regional data hosting. Consulte lá os detalhes atuais.
Recurso por recurso
Cada linha é um ponto que decide a escolha de uma equipe de suporte. O HelpFalcon responde da mesma forma em todas as páginas de comparação, para que elas não se contradigam; a coluna Intercom descreve o que o fornecedor documenta publicamente.
A tabela detalhada, os motivos para mudar e as perguntas abaixo estão por enquanto apenas em inglês.
| Recurso | Intercom | HelpFalcon |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Parcial Tickets exist beside conversations, but the product is built around the inbox rather than a ticket model with forms and custom statuses. | Sim Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Sim Inbox views with filters and bulk actions. | Sim Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Parcial Macros and keyboard shortcuts. We could not confirm a play-mode queue. | Sim Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Sim Side conversations with teammates and external email. | Sim Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Parcial Several help centres and messenger brands in one workspace; we could not confirm brand separation across addresses and rules. | Sim Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Sim An email channel on your own domain. | Sim Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Sim The most polished in-app messenger in this comparison, with product tours: ahead of us here. | Sim Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Sim WhatsApp, SMS, Facebook and Instagram. | Sim WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Parcial Voice was added to the inbox more recently; minutes are billed on top. | Sim Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Sim Mature native SDKs for iOS, Android, React Native and Flutter, and agent apps in the stores: ahead of us here. | Parcial The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Sim Workflows: a visual builder for rules, bots and routing. | Sim Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Sim SLA rules on conversations with office hours. | Sim The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Sim Assignment rules with round robin, balanced and load-based routing. | Sim Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Não confirmado We could not confirm a sandbox workspace for testing rules. | Sim A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Pacote adicional Copilot add-on, $29 per seat / month billed annually, $35 billed monthly. | Sim Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Sim Fin, from $0.99 per outcome: a mature autonomous agent, priced per outcome rather than per resolution, and sold separately for other help desks too. | Sim Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Parcial AI summaries and AI-assisted routing. We could not confirm intent and sentiment as fields that rules can use. | Sim Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Sim A help centre with strong search inside the messenger. | Sim On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Sim Several help centres, each on its own domain. | Sim help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Sim Article translations. | Sim Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Parcial A messenger-first customer experience; no community forums. | Sim Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Sim Reports on conversations, Fin resolutions and teams. | Sim A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Parcial Custom reports on the higher plans. | Sim Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Sim Conversation ratings. | Sim CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Parcial Data export and a warehouse sync on the higher plans. | Sim Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Sim A documented REST API with a modern SDK set. | Sim An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Não Scripts written for Zendesk have to be rewritten. | Sim Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Sim An app framework with apps in the inbox. | Sim Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Sim A large app store: ahead of us here. | Parcial We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Sim SAML single sign-on, with provisioning on the higher plans. | Sim Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Sim Two-factor sign-in, and an audit log on the higher plans. | Sim TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Sim GDPR tooling and a DPA. | Sim Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Sim SOC 2 and ISO 27001 reports are published: ahead of us here. | Não Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Parcial EU hosting on Advanced and Expert annual plans, not on Essential. | Sim Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Sim US, EU and Australia: more regions than we offer. | Não EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Intercom | Não se aplica Intercom is the system you are moving from. | Sim Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Intercom | Sim An internal app token reads admins, contacts, companies, conversations, tickets, tags and Help Center articles. Roles are not in the API. | Sim A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Não se aplica The parallel run happens on the HelpFalcon side. | Sim Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Não No free plan; a 14-day trial. | Sim One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Sim 14 days. | Sim 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Parcial Per seat with no ticket cap, but the AI agent is billed per outcome on top of the seat. | Sim Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Não confirmado We could not confirm a published uptime SLA at list level. | Sim Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Não confirmado Migration help is not described in the plans we read. | Sim Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informações sobre Intercom retiradas do site público do fornecedor, verificadas em 2026-11-09: intercom.com/pricing, fin.ai/pricing, Intercom help: regional data hosting. "Não confirmado" quer dizer que não encontramos uma informação clara nas páginas públicas do fornecedor quando as lemos em 2026-11-09, e não que o recurso não exista. Encontrou algo errado ou desatualizado? Avise-nos e vamos corrigir.
Por que as equipes saem da Intercom
Ticket-first instead of messenger-first: email, help centre and messaging on equal footing, the copilot in the plan price instead of $29 a seat, and an AI agent at $0.50 a resolution instead of $0.99 an outcome.
Email and the help centre are not second-class
Intercom is built around the messenger. If most of your volume is email with an SLA attached, a ticket-first workspace with views, forms, custom statuses and SLA policies fits the work better.
Two AI bills instead of three
Intercom prices the Copilot add-on at $29 per seat a month on annual billing and Fin from $0.99 per outcome, with other outcomes priced higher. Our copilot is in the plan and the AI agent is $0.50 per automated resolution, so a busy month is easier to predict.
The seat price itself
Advanced lists at $85 per seat a month on annual billing. HelpFalcon Pro is $27: $6,480 a year for 20 agents against $20,400, before any AI.
EU hosting without a plan condition
Intercom offers EU hosting on Advanced and Expert annual plans. Every HelpFalcon workspace is in the EU on every plan, including Free, with backups in the same region.
A Zendesk-compatible API
Teams that moved Zendesk to Intercom usually rewrote their internal tools. If you still have those scripts, /zd/api/v2 runs them again after a base URL and token change.
O que você mantém na mudança
A importação da Intercom é integrada. Ela apenas lê a sua conta antiga; nunca altera nada lá.
Vem automaticamente
- Teams as groups and admins as agents
- Companies, contacts and leads
- Conversation attributes and ticket types as ticket fields
- Conversations and tickets with their messages and notes
- Tags and macros
- Help Center collections and articles with their translations
Refazer à mão
- Series, outbound messages, bots and workflows
You need the access token of an internal app in the Intercom Developer Hub and your data region (US, EU or Australia). Intercom has no roles in its API, so make your admins admins again after the import.
Onde Intercom se destaca
Intercom pode ser a melhor escolha se estes pontos forem os mais importantes para você. Uma comparação justa também diz isto:
- Um messenger in-app refinado e tours de produto.
- Um agente de IA autônomo maduro (Fin).
Preços de tabela de Intercom
| Plano | Cobrança anual | Cobrança mensal |
|---|---|---|
| Essentialnovos clientes recebem a oferta de $19 anual ou $29 mensal | $29 | $39 |
| Advanced | $85 | $99 |
| Expert | $132 | $139 |
Em 2026-11-09, consulte intercom.com/pricing para os preços atuais. Em USD, sem impostos.
- A página de preços do Intercom vem por padrão na cobrança anual; os valores anuais e mensais acima são os que os próprios cartões de plano mostram em cada ajuste. Os dados estruturados dessa mesma página misturam preços com desconto e mensais, por isso não são a tabela de planos; $0.99 é o resultado mais barato do Fin, não o único.
Preços de tabela do HelpFalcon
| Plano | Cobrança anual | Cobrança mensal |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | somente anual |
Por agente e por mês, em USD, sem impostos. Detalhes completos dos planos.
Perguntas sobre sair da Intercom
We like Fin. Why would we move?
Usually the bill. Fin starts at $0.99 per outcome and Copilot is a $29 per-seat add-on, on top of a seat price of $85 on Advanced. Our AI agent is $0.50 per automated resolution and the copilot is in the plan, so the same volume costs less. Fin is also sold on its own, so you can keep it on another help desk if you want to.
Does HelpFalcon have a messenger as good as Intercom’s?
Honest answer: no. Our messenger has bot flows, verified visitors and the AI agent, and it is in every paid plan, but Intercom’s messenger and product tours are more polished and its native mobile SDKs have shipped.
What comes over from Intercom?
Teams as groups, admins as agents, companies, contacts and leads, conversation attributes and ticket types as ticket fields, conversations and tickets with their messages and notes, tags, macros, and Help Center articles with their translations.
What has to be rebuilt by hand?
Series, outbound messages, bots and workflows. Intercom also has no roles in its API, so admins have to be promoted again after the import.
Where will our data live?
In the EU, on every plan, with backups in the same region. Intercom offers regional hosting in the US, EU and Australia, but EU hosting is tied to Advanced and Expert annual plans.
What is Intercom still better at?
The in-app messenger and product tours, a mature autonomous agent in Fin, native mobile SDKs that have already shipped, a larger app store, a choice of three regions, and published SOC 2 and ISO 27001 reports.
Pronto para deixar a conta do Zendesk para trás?
Comece com o plano gratuito ou com 14 dias de teste do Pro. Sem cartão e sem ligação de vendas.
Zendesk é uma marca da Zendesk, Inc. Intercom são marcas dos respectivos titulares. O HelpFalcon não é afiliado, endossado nem patrocinado pela Zendesk, Inc. nem por qualquer outro fornecedor aqui mencionado. Os nomes de produtos são usados apenas para descrever a compatibilidade e comparar informações publicamente disponíveis.