Comparar
HelpFalcon vs Zendesk
O HelpFalcon funciona como o Zendesk Suite: o mesmo modelo de tickets, status, visualizações, macros, gatilhos, automações, métricas de SLA e sintaxe de pesquisa, além de uma API compatível com o Zendesk. A diferença é o preço, e o fato de o copiloto de IA fazer parte do plano.
Esta página foi traduzida automaticamente e ainda não foi revisada por um falante nativo. Em caso de dúvida, vale a versão em inglês. Ler em inglês
Zendesk Suite Professional
$115
por agente / mês, cobrança anual, em 2026-11-09
HelpFalcon Pro
$27
por agente / mês, cobrança anual, copiloto de IA incluído
Preço de tabela 77 % mais baixo por agente
Preços de tabela em USD por agente e mês, faturação anual. Zendesk verificado em 2026-11-09. zendesk.com/pricing
Quanto paga uma equipe de 20 agentes
Preços de tabela com cobrança anual, em dólares americanos e sem impostos. Zendesk verificado em 2026-11-09.
| Fornecedor e plano | Por agente / mês | Por ano |
|---|---|---|
| Zendesk Suite Professional | $115 | $27,600 |
| HelpFalcon Pro | $27 | $6,480 |
Você fica com $21,120 por ano
Em 2026-11-09, consulte zendesk.com/pricing para os preços atuais. Em USD, sem impostos. Detalhes completos dos planos.
Em resumo
| Tema | Zendesk | HelpFalcon |
|---|---|---|
| Modelo de preços | Por agente e por mês | Por agente e por mês; agentes light gratuitos |
| Plano gratuito | Não (teste de 14 dias) | Sim, 1 agente |
| Copiloto de IA generativa | Complemento Copilot, $50 por agente / mês, Professional e superiores; sem ele, 5 usos gratuitos compartilhados por agente / mês | Incluído em todos os planos pagos (uso justo) |
| Resoluções automatizadas por IA | $1.50 com compromisso, $2.00 pagamento conforme o uso; de 5 a 10 incluídas por agente / mês | $0.50 por resolução |
| Localização dos dados | Complemento de localização do data center (US, APAC, EEA, UK), não disponível nos planos Team | UE por padrão em todos os planos |
| Importação do Zendesk | Não se aplica | Histórico completo: tickets, usuários, organizações, regras, central de ajuda |
| API do Zendesk para seus próprios scripts | Sim (nativa) | API compatível em /zd/api/v2, troque a URL base |
Informações sobre Zendesk retiradas do site público do fornecedor, verificadas em 2026-11-09: zendesk.com/pricing. Consulte lá os detalhes atuais.
Recurso por recurso
Cada linha é um ponto que decide a escolha de uma equipe de suporte. O HelpFalcon responde da mesma forma em todas as páginas de comparação, para que elas não se contradigam; a coluna Zendesk descreve o que o fornecedor documenta publicamente.
A tabela detalhada, os motivos para mudar e as perguntas abaixo estão por enquanto apenas em inglês.
| Recurso | Zendesk | HelpFalcon |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Sim The model HelpFalcon is built to match: statuses, custom statuses, fields and conditional forms. | Sim Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Sim Views with counts, bulk actions and CSV export. | Sim Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Sim Macros, keyboard shortcuts and play mode. | Sim Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Sim Side conversations on the higher Suite plans. | Sim Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Sim Several brands on the higher Suite plans, each with its own help centre. | Sim Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Sim Support addresses, your own sending domain and a suspended queue. | Sim Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Sim The Web Widget and messaging, with a visual flow builder. | Sim Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Sim WhatsApp, SMS, Facebook, Instagram, X, LINE and WeChat. | Sim WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Sim Zendesk Talk, with a long track record in large contact centres. Minutes are billed on top. | Sim Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Sim Agent apps in the stores and mature native SDKs for your own app: ahead of us here. | Parcial The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Sim The rules engine our compatible API and importer are built against. | Sim Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Sim SLA policies with business hours; group SLAs on the higher plans. | Sim The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Sim Round robin, omnichannel routing and skills-based routing on the higher plans. | Sim Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Parcial A sandbox on the top Suite tier. | Sim A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Pacote adicional Copilot add-on, $50 per agent / month, on Professional and above. Plans without it get 5 pooled Copilot uses per agent a month. | Sim Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Pacote adicional Automated resolutions at $1.50 committed or $2.00 pay as you go, with 5 to 10 included per agent a month (up to 10k a year). | Sim Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Pacote adicional Intelligent triage is part of the AI add-on on the higher plans. | Sim Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Sim Zendesk Guide, with AI answers in the newer bundles. | Sim On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Sim A help centre per brand on your own host. | Sim help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Sim Article translations. | Sim Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Sim A customer portal, with community forums on the higher Suite plans. | Sim Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Sim Zendesk Explore dashboards, with live data on the higher plans. | Sim A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Sim The Explore query builder; the full builder needs Professional or above. | Sim Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Sim CSAT surveys. Quality and workforce management are sold as the Workforce Engagement Bundle at $50 per agent / month on annual billing. | Sim CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Parcial Raw-data export is tied to the Enterprise plan or a third-party connector. | Sim Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Sim A well documented API with the widest client support in this list. | Sim An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Sim Native, and the shape our compatible API answers. | Sim Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Sim The Zendesk App Framework, with its own build tooling. | Sim Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Sim The largest marketplace in this comparison by a wide margin, built up over more than a decade. | Parcial We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Sim SAML and JWT single sign-on, with SCIM provisioning on the Enterprise plan. | Sim Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Sim Two-factor sign-in, and an audit log on the higher plans. | Sim TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Sim GDPR tooling and a DPA; advanced data privacy and protection is a paid add-on. | Sim Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Sim SOC 2 and ISO 27001 reports available to customers: ahead of us here. | Não Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Pacote adicional EEA hosting through the Data Center Location add-on, which is not sold on Team plans. | Sim Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Pacote adicional US, APAC, EEA and UK through that same paid add-on: more regions than we offer. | Não EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Zendesk | Não se aplica Zendesk is the system you are moving from. | Sim Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Zendesk | Sim A complete API with incremental exports, which is exactly what our importer reads. | Sim A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Não se aplica The parallel run happens on the HelpFalcon side. | Sim Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Não No free plan; a 14-day trial. | Sim One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Sim 14 days. | Sim 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Sim Per agent with no ticket cap; light agents on the higher plans. | Sim Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Parcial Support level rises with the plan, and uptime commitments sit in the Enterprise agreement rather than on the price list. | Sim Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Parcial Professional services and implementation partners, quoted separately. | Sim Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informações sobre Zendesk retiradas do site público do fornecedor, verificadas em 2026-11-09: zendesk.com/pricing. "Não confirmado" quer dizer que não encontramos uma informação clara nas páginas públicas do fornecedor quando as lemos em 2026-11-09, e não que o recurso não exista. Encontrou algo errado ou desatualizado? Avise-nos e vamos corrigir.
Por que as equipes saem da Zendesk
The same tickets, views, macros, triggers, SLAs and API your team uses in Zendesk Suite, for $27 per agent a month instead of $115, with the AI copilot in the plan price instead of a $50 add-on.
The bill, not the product
Suite Professional lists at $115 per agent a month on annual billing, and Copilot adds $50 on top. HelpFalcon Pro is $27 with the copilot included: $6,480 a year for 20 agents against $39,600.
AI you do not buy twice
The copilot is part of every paid plan under a fair-use allowance, and the autonomous agent costs $0.50 per automated resolution instead of $1.50 committed or $2.00 pay as you go.
Nothing to relearn
The same statuses, views, macros, triggers, automations, SLA metrics and search syntax. The importer brings your rules over and lists every condition it could not map, so nobody rebuilds from memory.
Your own scripts keep their API
The compatible API at /zd/api/v2 answers Zendesk request and response shapes, including search, uploads and incremental exports. Internal services change a base URL and a token, not their code.
EU data without an add-on
Every workspace is hosted in the EU on every plan, Free included, with backups in the same region. Zendesk sells data residency as the Data Center Location add-on, which is not available on Team plans.
O que você mantém na mudança
A importação da Zendesk é integrada. Ela apenas lê a sua conta antiga; nunca altera nada lá.
Vem automaticamente
- Brands, support addresses, groups, custom roles, schedules and holidays
- Ticket fields, user and organization fields, ticket forms with their conditions, and custom statuses
- Triggers and their categories, automations, macros and views, shared and personal
- SLA policies with the five standard metrics
- Every ticket with its comments, attachments, events, CCs, followers, tags, satisfaction ratings and time spent
- Agents, light agents and admins, end users with their emails and phones, and organizations
- The help centre: categories, sections and articles with their translations
- Webhooks
Refazer à mão
- Rules that use something we cannot map: they arrive inactive and are listed in the report
- Legacy targets, which become webhooks
- Zendesk marketplace apps, replaced one by one or called through the compatible API
- Answer Bot and Flow Builder flows, rebuilt as answer flows
- Secrets such as the messaging JWT secret: always create new ones
Imported tickets keep their Zendesk ids and imported articles answer on their old Zendesk paths, so links in emails, macros, bookmarks and search results keep working.
Onde Zendesk se destaca
Zendesk pode ser a melhor escolha se estes pontos forem os mais importantes para você. Uma comparação justa também diz isto:
- Um marketplace muito grande de apps de terceiros criados para o zendesk.com.
- SDKs móveis nativos e um longo histórico com grandes empresas.
- O Zendesk Talk tem um longo historial em grandes centros de contacto. A telefonia do HelpFalcon (telefone no navegador, menu telefónico, gravações) é mais recente.
Preços de tabela de Zendesk
| Plano | Cobrança anual | Cobrança mensal |
|---|---|---|
| Support Team | $19 | $25 |
| Suite Team | $55 | $69 |
| Suite Professional | $115 | $149 |
| Suite Enterprise + Copilot | Falar com vendas | Falar com vendas |
Em 2026-11-09, consulte zendesk.com/pricing para os preços atuais. Em USD, sem impostos.
- Na data em que verificamos, a lista pública de preços de atendimento ao cliente mostrava quatro níveis: Support Team, Suite Team, Suite Professional e “Suite Enterprise + Copilot” com “Talk to Sales”. O Suite Growth e um Suite Enterprise simples não tinham preço publicado, por isso não citamos nenhum; a lista de preços do Employee Service é separada.
Preços de tabela do HelpFalcon
| Plano | Cobrança anual | Cobrança mensal |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | somente anual |
Por agente e por mês, em USD, sem impostos. Detalhes completos dos planos.
Perguntas sobre sair da Zendesk
Is HelpFalcon a Zendesk clone?
No. HelpFalcon is an independent helpdesk that follows the same concepts (tickets, statuses, views, macros, triggers, automations, SLAs, help centre) so a Zendesk team can keep its way of working, and offers a compatible API so existing integrations keep running. It is not affiliated with Zendesk, Inc.
How much of my Zendesk account comes over?
Account setup, people, rules, every ticket with its comments, attachments and audits, and the help centre with its translations. Rules we cannot map arrive inactive and are listed in a report, so you decide what to do with each one.
Will my Zendesk apps and integrations keep working?
Your own scripts and services keep working after a base URL and token change. Third-party integrations hard-wired to *.zendesk.com, such as the Zendesk app for Zapier, Fivetran or the Zendesk mobile SDKs, need their HelpFalcon equivalent.
Do my old help centre links break?
No. Imported articles answer on their old Zendesk paths and ticket numbers keep their Zendesk ids, so links and references stay valid after the switch.
How does your AI pricing compare with Zendesk Copilot?
The copilot is included in every paid HelpFalcon plan with a fair-use allowance of 50 to 700 actions per agent and month. Zendesk sells Copilot as an add-on at $50 per agent a month, available on Professional and above, and gives plans without it 5 pooled uses per agent a month (checked 2026-11-09). The autonomous agent is $0.50 per automated resolution here.
What is Zendesk still better at?
A marketplace of third-party apps that is larger than everyone else in this comparison, mature native mobile SDKs and agent apps in the stores, Zendesk Talk’s track record in large contact centres, a choice of data regions, and published SOC 2 and ISO 27001 reports. Our compliance programme has not finished yet.
Pronto para deixar a conta do Zendesk para trás?
Comece com o plano gratuito ou com 14 dias de teste do Pro. Sem cartão e sem ligação de vendas.
Zendesk é uma marca da Zendesk, Inc. O HelpFalcon não é afiliado, endossado nem patrocinado pela Zendesk, Inc. nem por qualquer outro fornecedor aqui mencionado. Os nomes de produtos são usados apenas para descrever a compatibilidade e comparar informações publicamente disponíveis.